Shipping / Pickup 
 

Ground Shipping

Item(s) may not be picked up by the Shipping Carrier on the same day of your order. This will be dependent on the location that is shipping your item(s) and the time the order is placed.  

If you are ordering multiple items, the order will not ship out until all the merchandise is at the shipping warehouse.

No Ground Shipping Option showing?

There are some items that do not show a ground shipping option but you can contact us for further assistance. We will not ship or charge your card until you have verified with us the Shipping Option in which you are interested. If you are located outside of our service area, and place an order without a Shipping Option, we will contact you by email to let you know your shipping options before we can complete the order.

Multiple Items on an order

If you are ordering multiple items, the order will not ship out until all the merchandise is at the shipping warehouse.

Coburn's Truck Delivery

ONLY available in certain areas. There may be a minimum total order that will apply. Call your local Coburn's location, for information on delivery in your area.

Delivery Fees and Fuel Charges

Our locations may charge a fuel fee for delivery. You will be notified of this fee before we complete your order.

Customer Pick-Up:

If you are interested in picking up your order, be sure to choose the Coburn's location in the drop down box. If some items in your order need to be transferred from other Coburn's locations, the item(s) may not be available the same day of order. It is recommended that you contact your Coburn's store location with your order number before going to pick up.

Availability

If you order item(s) that are showing 0 availability on our website, we will e-mail you with information on when your order will arrive.

There are different situations that may occur:

• We may transfer the item(s) from one of our other Coburn's locations. This will take a few days for your location to get the item in depending on where it is traveling from.
• We may order the item for you from the manufacturer. Each manufacturer's lead time is different.
• We may have the manufacturer ship you the item(s) directly. In cases such as this, we may need to quote you a different shipping option than what our website showed.
• We will let you know your options and an estimated time frame.
• Your order will be on hold until we hear back from you.

Charges 
 

Sales Tax:

Sales tax may be shown as an estimate on the website for customers that do not have Coburn's accounts. The tax computation will depend on which location we ship to/from. We reserve the right to adjust the sales tax as needed.

Tax Exempt customers (TX, LA, MS, TN, AL, AR):

Please make sure your Coburn's Account # is linked to your Coburn's Web Account. If you do not have a Coburn's Account #, please open an account with us. You will need to provide the Coburn's Credit Department a copy of your tax certificate. After you receive your Coburn's Account #, please register here.

If placing a tax exempt order BEFORE completing the above steps, please notify us in the Address notes/comments box on the final screen. If you already placed your order, please reply to the email confirmation and attach your certificate.  Your order may be placed on hold until the Coburn's Credit Department confirms your tax exemption.

Credit/Debit Transaction:

We authorize your card for the amount of the order. Your card will not be charged until the material has been shipped or picked up. Your card will be charged for the total of the order (including adjustments for tax or shipping). In the event an order is not picked up after 30-days, you may need to pay the local branch directly.

Credit/Debit Fraud Prevention:

As an extra layer of fraud prevention, Coburn Supply works directly with credit card companies to ensure the card used to place the order belongs to the purchaser. Coburn Supply may place an order on hold until the credit card company lets us know that owner of the credit card verified with them that they made the purchase. The credit card company will be contacting the card holder directly. You will receive an email from Coburn Supply if your order is on hold for verification. You may speed up the process by calling the phone # on the back of your card and letting them know that Coburn Supply is waiting for verification before the order can be shipped.

Return or Exchange and Cancellation Policy 
 

Return or Exchange an Item:

To return or exchange an item, please click here to fill out the form or contact the Coburn's location that shipped your item.

Cancel Order:

If you need to cancel an order please reply to your confirmation email before we ship the item(s).