Delivery & Returns

Return & Exchange Policy:

Purchased on Coburns.com

If for any reason you would like to return or exchange your web purchase, you must make your return or exchange within 30 days from the date of purchase,

1. Click here to fill out a form to return web purchases. A representative will respond via email to let you know if that item can be returned for a refund, and provide you with a shipping address and information needed for the return.
2. Indicate the reason for returning the purchase.
3. Furnish your sales receipt in the returned package when exchanging or returning your purchase at the address we provide you.
4. Return your unused and new item(s) in its original carton or package within 30 days. You will be responsible for shipping the product(s) and a copy of the original invoice to a Coburn's store location. Coburn Supply is not responsible for item(s) that are lost in a return to us. We highly recommend that you ship the merchandise using a method that can provide us with a tracking number.
5. Once we receive the product(s) and verify that the item(s) are in unused condition, you will receive a refund with the amount of your order minus the shipping cost.
   • Your refund will be based on the method you used originally to pay for your order. Please read the next section to understand the time frame for your refund.

Note: We are unable to refund products that are discounted or from the clearance section.

Purchased at a Coburn's Store Location

If for any reason you would like to return or exchange your purchase,

1. Return or Exchange within 30 days from the date of purchase.
2. Furnish your sales receipt to the Coburn's store location when exchanging or returning your purchase.
3. Return your purchase in its original carton or package.
4. Indicate the reason for returning the purchase.

If the four (4) conditions listed are complied with, Coburn's will refund your purchase based on the original payment method, as follows:

• Charge Account - a credit memo will be issued on your account.
• Paid by Credit Card - your credit card will be credited for the amount of the refund. It may take 10 to 14 business days or more. The time frame can vary based on your banks processing times.
• Paid by Cash - Coburn's will refund a maximum of $100 cash back at the location where the purchase is returned. For amounts greater than $100, a refund will be mailed to you within 10 working days from the date the purchase was returned.
• Paid by Check and Coburn's has collected the amount of your check - a refund will be mailed after 10 working days from the date the purchase was returned.

Additional Return Policy & Re-Stocking Charge Information

Merchandise must not be returned for credit without authorization. Returned goods found to have a manufacturer's defect, or goods returned due to an error made by our personnel or by the manufacturer, will be credited at the invoice price. No consequential damage claims will be honored. If the cause for the return lies with the customer, specifier, or any source other than by Coburn or Coburn's suppliers, we will attempt to minimize the customer's expense or loss, however, Coburn will assess customer a minimum charge of 25% for re-handling the merchandise as well as any transportation or other charges that may have been involved in the sale. Goods authorized for return must be in like new, clean, saleable condition, and in its original carton or packaging.

Note: We are unable to refund products that are discounted or from the clearance section.

Coburn's Truck Delivery for Web Orders

Item(s) ordered through coburns.com at your local Coburn's store location may not be available for immediate delivery. Some items may need to be transferred from other Coburn's locations. Your local Coburn's store will contact you by phone or email once the item(s) are ready and schedule a delivery time. You may also call them directly to discuss your delivery options. See additional info below in the 'Coburn's Truck Delivery' section.

Coburn's Truck Delivery

When the merchandise is delivered by a Coburn vehicle, delivery to the customer takes place at the customer's receiving point. The customer must check for any visible damage upon receipt and if any, notation should be made upon the delivery document and Coburn's driver should sign the notation. Packaged goods must be opened and inspected at once, and any concealed damage or shortages should be reported to Coburn immediately. Any materials for which the customer has been billed more than thirty (30) days shall be deemed to have been received by customer and in suitable condition unless the customer has notified Coburn in writing prior to the expiration of the thirty (30) day period.

Vehicle delivery is available in limited areas where there are Coburn's store locations. Please contact your nearest store location to find out if vehicle delivery is available for you. Fuel charges & minimum total order may apply.

Delivery Fees and Fuel Charges

There may be situations in which a fuel charge is applied to your order. Your local Coburn's store location will be able to provide you this information.

Delivery/Shipping by Common Carrier or Freight Handler for Web Orders

Item(s) may not be picked up by Common Carrier or Freight Handler on the day of your order. It is dependent on the location that is shipping your item(s) and the time the order is placed. If you are ordering multiple items, the order will not ship until all items are at the shipping warehouse.

Delivery/Shipping by Common Carrier or Freight Handler

When merchandise is delivered by a common carrier or freight handler, the delivery of the order will be completed at the point at which the signed bill of lading and/or delivery receipt is accomplished. This usually is at the manufacturer's or shipper's plant. At that point, the merchandise becomes the customer's property and responsibility. If damages or shortages are determined at the time of delivery, notation must be made on the delivery document and the delivering driver must acknowledge the notation by signing his name under the entry. The customer must then request an inspection and a written report. This request must be recorded so that if the carrier fails to make an inspection, this fact can be noted on the claim form. The customer must promptly file a claim with the carrier for whatever damages or shortages are involved. Packaged merchandise must be opened and inspected at once. If concealed damages or shortages are discovered, the customer must contact the carrier promptly and request an inspection and a written report. This request must be recorded so that if the carrier fails to make an inspection, the fact can be noted on the claim forms.

Items not shipped by Standard Shipping

Although the website may give you a Standard Shipping option, some items are not available to ship via Standard Shipping. We review each order and if the item cannot be shipped by Standard Shipping we will contact you with an additional shipping option and shipping price. Some example products that we may not be able to ship by Standard Shipping are water heaters, china products such as toilets, showers, etc., as these items are easily damaged when shipped long distances.

Customer Pick-Up for Web Orders

Item(s) orders through coburns.com at your local Coburn's store location may not be available for immediate pick-up. Some items may need to be transferred from other Coburn's locations. Your local Coburn's will contact you by phone or email once the item(s) are ready for pick-up.

You may also call them directly to discuss the availability of your order.

Special Orders

Although Coburn's has a large selection of products in stock, we are able to offer many more products to our customers. If there is a particular item you are looking for, contact your local Coburn's store location. We can special order the item, if it is available. The time-frame for the product to arrive varies by manufacturer. You can also fill out a quote request online. Click here to fill out the form.

Warranty

Coburn's makes available to its customers the benefits of any warranty terms extended by the manufacturer of that particular item and will aid the customer in obtaining any recovery that may be due. Coburn offers no warranty of any type of any item Coburn's sells. We will not be responsible for, nor allow claims for, consequential damages, labor, repairs, lost time, or costs of any kind incident to warranty problems beyond those approved by the manufacturer, and no Coburn employee is authorized to modify this policy.

Delays

Coburn's will not be responsible for delays in delivery caused by any factors beyond its control such as, but not limited to, fire, strikes, riots, shortage of material, transportation delays, delays by vendor, etc.

Cancellation of Orders

Orders for other than regularly stocked merchandise are not subject to cancellation unless the manufacturer has indicated a willingness to accept the cancellation or return, and the customer agrees to all expenses and charges incurred by Coburn's as a result of the cancellation.